Privacy Policy

Last Updated: 10 August 2025

1. Who We Are

We are Kensington Home Solutions Ltd (“we”, “us”, “our”), a UK-based company specialising in double glazing products and services. Our registered office is in the United Kingdom.
Website: www.kensingtonhomesolutions.co.uk

We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or contact us.

2. Information We Collect

We may collect the following personal information:

  • Contact Information – name, email address, phone number, address.
  • Project Details – information about your property and requirements for double glazing.
  • Marketing Data – your communication preferences.
  • Technical Data – IP address, browser type, device type, pages visited, and time spent on the site (via cookies and analytics tools).

3. How We Collect Your Information

We collect your information when you:

  • Fill out our enquiry or quote forms.
  • Contact us via phone, email, or live chat.
  • Sign up for marketing updates.
  • Browse our website (using cookies and analytics).

4. How We Use Your Information

We use your personal data for:

  • Responding to your enquiries and providing quotes.
  • Arranging surveys or consultations.
  • Managing customer relationships.
  • Sending marketing communications (only if you have given consent or where permitted by law).
  • Improving our website and services through analytics.
  • Complying with legal obligations.

5. Legal Basis for Processing (UK GDPR)

We process your data under one or more of the following legal grounds:

  • Consent – where you have agreed to receive marketing.
  • Legitimate Interests – for lead generation and business development purposes.
  • Contract – to take steps at your request before entering into a contract.
  • Legal Obligation – to comply with UK law.

6. Sharing Your Information

We do not sell your data. We may share your information with:

  • Service providers who help operate our website, marketing, or customer services.
  • Professional partners involved in fulfilling your request (e.g., surveyors, installers).
  • Legal or regulatory authorities if required by law.

All third parties are required to keep your information secure and use it only for the agreed purpose.

7. Cookies & Analytics

Our website uses cookies to enhance your experience and gather anonymous analytics. You can manage or disable cookies in your browser settings.

For more details, see our Cookie Policy (available on our website).

8. How Long We Keep Your Data

We keep your personal data only as long as necessary to fulfil the purposes we collected it for, including legal and accounting requirements. Typically:

  • Enquiry data – up to 2 years.
  • Customer records – up to 7 years after contract completion.

9. Your Rights (UK GDPR)

You have the right to:

  • Access a copy of your personal data.
  • Correct inaccurate information.
  • Request deletion of your data.
  • Restrict or object to processing.
  • Withdraw consent at any time (for marketing).
  • Data portability (in certain cases).

To exercise your rights, contact us at:
📧 info@kensingtonhomesolutions.co.uk

10. Security of Your Data

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact:

Kensington Home Solutions Ltd
📧 Email: info@kensingtonhomesolutions.co.uk
🌐 Website: www.kensingtonhomesolutions.co.uk

13. Complaints

If you are unhappy with how we have handled your data, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO):
 www.ico.org.uk | Tel: 0303 123 1113